Implementation Factor Affecting E-governance in Uttarakhan

Implementation Factor Affecting E-g overnance in Uttarakhan Jitender Kumar Sehgal, Dr. Priti Dimri, Krishna Nand RastogiAbstracte-Governance is the utilization of Internet and the world wide web for delivering regimen Information and operate to the citizens and the other organizations. Uttarakhand is one of the leading areas in carrying out of e-Governance but still there argon lot of ch onlyenges in useful and efficient implementation at country level or hilly theatres. This paper highlights the factors that atomic number 18 touch on the implementation of e-Governance in Uttarakhand it also includes a horizon which grapples all the factors into an account and before starting a real survey a preliminary study conducted in order to measure feasibility for this questionnaire was done which confirms its acceptance.Keywords E- brass, habitual swear out Centers, M- administrationIntroductionE-Governance refers to approach How brass utilized IT, ICT, and other web based telecommunication technologies to improve and upgrade the efficiency and hard-hittingness of armed service delivery in public sector. Government of Uttarakhand has utilise a number of projects implementation of e-governance. The website of almost every brass department has been launched so as to return as their serve online, for this endeavor Government of Uttarakhand has launched www.uk.gov.in where we can access a short description of a particular regimen department and its related to website links. The description of 46 departments is purchas fitting on this website. In addition to large no. of Common armed service Center (CSC) are also provided for convenience of folksy and hilly areas of citizens . moreover there are some hurdles due to which hilly area/rural areacitizens are not able to access e-Governance function. In this survey an hear to collect the factors that affect the implementation of e-Governance is done so that the necessary actions can be made for its efficient and effective implementation.Common function CentersThe CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), as part of its commitment in the National Common Minimum Programmed to divulge e-governance on a massive scale. The CSCs would provide high quality and efficient video, voice and data content and service, in the areas of e-governance, education, health, telemedicine, entertainment as headspring as other snobbish services. A highlight of the CSCs is that it allow brook web-enabled e-governance services in rural areas, including covering forms, certificates, and utility payments such as electri urban center, telephone and water bills. The Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the establishment in the development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC opera tor (called village Level Entrepreneur or VLE) the Service Centre commission (SCA), that will be responsible for a division of 500-1000 CSCs and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation over the entire State.M-GovernmentM-Government, is the extension ofe-Governmentto mobile platforms, as well as the strategic use of government services and applications which are only possible employ cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) andwirelessinternet infrastructure. M-Government is now evolving on four dimensions transforming e-Government services directly to the mobile platform, providing access to mobile technologies and application for the field workers of the public sector, enabling smart / flex working and providing citizen services any cadence, any where.Analysis FactorThis survey considers all the factors affecting the services of e-governance at urban and rural or hilly areas. It includes major(ip) factors and all those factors are taken as question which can be answered in two different ways (yes or no) according to which we take better services and form government and suggests some specific points to government of Uttarakhand for better implementation of e-governance services.According to the survey the respondents can be categorise into two categories are as followsRural/Urban CitizensHilly areas citizens menage FactorsGeneral QuestionsDo you access internet in your daily carriage?Do you confound internet connection?Is there any CSC in your village ?Do you have electricity in your village?Do you have congruous driveway facility in your village?E-governance start you heard about e-governance and its services?Do you prefer to use governance services online?Is the access to government links or websites(c.1) Easy?(c.2) clip Saving?(c.3) Accessible from Home?(c.4) Secure and safe?Common Service Centre (CSCs)(a) Have you ever visited CSC veget able marrow?(If Yes, cheer attempt the following)(b) Where do you access CSC ?(b.1) In your city or village(b.2) Nearby your city or village(b.3) Is it easy to access that CSC(If No, Please mention the tenableness/reasons)(b.4) Distance to be travelled in KM(b.5) Is Proper road facility visible(prenominal)(b.5) Is the travel expensive?(b.6) Is there any Misguidance by agents(b.7) Is the social occasion Complicated ?(b.8) Are all the ply members of CSC centreavailable at your visiting time?(b.9) Which medium of instructions are utilise bythe supply?(b.9.1) Hindi(b.9.1) Garhwali(b.9.1) English(b.10) Do you cerebrate the staff members at thecentre are well trained?(b.11) Are the staffs co-operative?(b.12) Do the staffs ask for more money thanthe prescribed fee?(b.13) Are you genial with the cooperation ofthe CSC staff on duty?(b.14) Is there any delay in submission offorms at the counter?Common Service Centers Facilities(a) Do you agnise common service centreprovides following services?(Check Yes if already known)(a.1) cut of Birth certificate(a.2) force of closing Certificate(a.3) break of Licenses(a.4) reveal of Dependent Certificate(a.5) matter of agglomerate Passes(a.6) incommode of Dependent Certificate(a.7) disregard of undivided Certificate(a.8) step forward of ID-Card(a.9) Registration of Vehicle related services(a.10) exhaust of Affidavits(a.11) Submission of straits Applications(a.12) Issue of No objection Certificates(a.13) Services to Pensioners(a.14) Issue of Marriage Certificate(b) Do you know the procedure to getthe services from Common ServiceCentre?(c) Which services have you ever accessedfrom CSC centre?(c.1) Issue of Birth Certificate(c.2) Issue of Death Certificate(c.3) Issue of Licenses(c.4) Issue of Dependent Certificate(c.5) Issue of flock Passes(c.6) Issue of Dependent Certificate(c.7) Issue of Unmarried Certificate(c.8) Issue of ID-Card(c.9) Registration with Road TransportOffice(RTO)(c.10) Issue of Affidavits(c.1 1) Submission of Passport Applications(c.12) Issue of No Objection Certificates(c.13) Services to Pensioners(c.14) Issue of Marriage Certificate(c.15) Issue of Bus/ appurtenance Passes.(d) Do you know that you can check the lieuof your queries at website of CSC centre?(If Yes, attempt the following)(d.1) Are you quenched with the servicesprovided by CSCs centre?(d.2) Do you think some other services should be available at CSC centre ?If Yes, Please mentionE-Governance in Hilly Areas(e) According to you, what are the reasons dueto them e-Governance is not successfulimplemented in Hilly Area?(Please tick from the tending(p) factors)(e.1) Illiteracy(e.2) digital Divide(e.3) Improper Infrastructure(e.4) Shortage of cash in hand(e.5) Government policies(e.6) in stock(predicate) at Short Distance(e.7) Not proper road to partake the CSC(e.8) Cost involved to visit a CSC(e.9) Non-existence of kiosks in resolutions.Helps in arrogant Corruption(f) CSC is helps in despotic corruption ?(If Yes, Please choose from the reasons wedded below)(f.1) Single window remains to apply(f.2) Applying directly to CSC(f.3) Work stainless with in a time period(f.4) Government officials are responsible fortheir assigned work(f.5) No person will have to come face to faceInteraction with a government officialsWhich helps in to humble corruption.General terms about Uttarakhand(g) General terms about Uttarakhand,are you already familiar?(g.1) Population 10,086,292(g.1) Literacy rate is about 78.82%(g.2) Rural cosmos is 69.77%.(g.3) Urban population is 30.23%.(g.4) Number of CSC centres atUttarakhand level is 1641.(g.5)Name of Project adviser-Unit A M/s Nekton IT India Private Ltd. (NIIPL)Unit B M/s Reliance Communication LtdUnit C M/s Reliance Communication Ltd(g.5) Roll out of CSCs as down the stairs in Unit A (Dehradun, Uttarkashi,Rudraprayag and Tehri ) 706 Unit B (Haridwar, Chamoli,Pauri Garhwal,Almora, Bageshwar) 1394 Unit C (Nainital, Pithoragarh, Champawat,Udham Si ngh Nagar) 704(g.6) Total cost of implementing a CSCs isabout Rs 2.56 croresRole of Uttarakhand Government(h.1) every(prenominal) government services will be put online.(h.2) Common service centres will be opened finishedout the state to give angiotensin-converting enzyme window for all government work.(h.3) State Data Centre would provide many functionalities like Central Repository of the State, Secure Data Storage, Online sales talk of Services, Citizen Information/Services Portal,State Intranet Portal, Disaster Recovery,Remote Management and ServiceIntegration etc.(h.4) The e-District project is developed toimprove the efficiency of the diverseDepartments under the district-level toenable seamless service delivery to thecitizen.(h.5) Uttarakhand State full Area Network(UK-SWAN) UK-SWAN project is almostin the final branch of completion by 13establishing around 135 POPs in all theDistricts, 84 Tehsils and 95 Blocks in thestate.(h.6) Many Uttarakhand departments like Fores tDepartment, police Department, Finance Department, Tourism Department and Cooperative Department etc. are taken up for formulation of MMPs initially. Some projects are as- Gyanotkarsh(low-interest/easily repayable loans to all government employees and teachers for purchase of computers for the home segment),Aarohi (distribution of Computers in schools),Shikhar (Computer education through colleges),Shiksha (Provide training to teachers of government/ non government schools)ConclusionImprovement in the e-Governance services in rural or hilly areas is needed for its overall effective and efficient implementation. This questionnaire also helps to find some factors are considered due to which rural or hilly area people are not able to access e-Governance services and setting the stage for the transformation from e-Government to m-Government.ReferencesHome.nic.in/projects/e-district-uttarakhandwww.uk.gov.inEgov.elesonline.com/2013/03/e-governance-in-dev-bhoomiItda.uk.gov.in/pages/displa ys/995-cschttp//www.census2011.co.in/census/state/uttarakhand.htmlhttp//itda.uk.gov.in/pages/display/995-cschttp//en.wikipedia.org/wiki/State_Wide_Area_ Networkhttps//sites.google.com/site/uttarakhandswan/AppendixA questionnaire on survey of Implementation Factor That Affect E-Governance In Uttarakhand.Please take fewer minutes to fill out the questionnaire.1.Name2.Gender Female3.Age 18-25 25-35 35-45 45-55 55-65 65-704City/Village5State(b.10) Do you think the staff members at the centre are well trained?(b.11) Are the staff co-operative?(b.12) Do the staff ask for more money than the prescribed fee?(b.13) Are you satisfied with the cooperation of the CSC staff on duty?(b.14) Is there any delay in submission of forms at the counter?Common Service Centre Facilities(a) Do you know that common service centre provides following services?(Check Yes if already known)(a.1) Issue of Birth Certificate(a.2) Issue of Death Certificate(a.3) Issue of Licenses(a.4) Issue of Dependent Certificate (a.5) Issue of Bus Passes(a.6) Issue of Unmarried Certificate(a.7) Issue of ID-Card(a.8) Registration of Vehicle related services(a.9) Issue of Affidavits(a.10) Submission of Passport Applications(a.11) Issue of No Objection Certificates(a.12) Services to Pensioners(a.14) government issue of Marriage Certificate(b) Do you know the procedure to get the services from Common ServiceCentre?(c) Which services have you ever accessed from CSC centres?(c.1) Issue of Birth Certificate(c.2) Issue of Death Certificate(c.3) Issue of role Certificate(c.4) Issue of Licenses(c.5) Issue of Dependent Certificate(c.6) Issue of Bus Passes(c.7) Issue of Dependent Certificate(c.8) Issue of Unmarried Certificate(c.9) Issue of ID-Card(c.10) Registration with Road Transport Office (RTO)(c.11) Issue of Affidavits(c.12) Submission of Passport Applications(c.13) Issue of No Objection Certificates(c.14) Services to Pensioners(c.15) Issue of Bus/ Train Passes(d) Do you know that you can check the status of yo ur queries at website of CSC ?(If Yes, attempt the following)(d.1) Are you satisfied with the services provided by CSCs ?(d.2) Do you think some other services should be available at CSC ?If Yes, Please mentionE-Governance in Hilly AreasAccording to you, what are the reasons due to them e-Governance is notsuccessfully implemented in Hilly Area?(Please tick from the given factors)(e.1) Illiteracy(e.2) Digital divide(e.3) Improper infrastructure(e.4) Shortage of funds(e.5) Government policies(e.6) Available at Short distance(e.7) Not proper road to reach the CSC(e.8) Cost involved to visit a CSC(e.9) Non-existence of kiosks in Villages.Helpful in Controlling Corruption(f) CSC is helpful in controlling corruption?(If Yes, Please choose from the reasons given below)(f.1) Single window system to apply(f.2) Applying directly to CSC(f.3) Work completed within a time period(f.4) Government officials are responsible for their assigned work(f.5) No person will have to come face to face with g overnmentofficials which helps in reducing corruption.